Alex Sarkozi

Computer Generated Solutions (CGS) is a leading global provider of end-to-end, technology-enabled business solutions for the Fortune 1000 and mid-market enterprises. Founded in 1984, CGS today has 4,300+ employees across 16 international offices and serves more than 3,500 global clients in 18 languages. We enable our clients to drive business transformation and improve operating performance by adapting and implementing advanced technologies - carried out by certified, cross-industry, multi-platform engineering experts committed to customer satisfaction. The Infrastructure Solutions Group offers an integrated portfolio of services, including: Managed Services • Infrastructure Management for Servers, Desktops & Network Devices • 24x7 Monitoring • Proactive Maintenance • Live Help Desk • Remote & Onsite Support Cloud Services • Fully Managed Data Center Hosting • Online/Offsite Backup • Virtual Desktops Infrastructure Solutions • Virtualization / Server Consolidation • Disaster Recovery / Business Continuity Planning • Storage Solutions • Data Center Design, Consolidation & Transformation • Systems Integration • Network Design & Assessment • Exchange, SQL & SharePoint Implementation / Migration • Hardware Procurement • Staff Augmentation • Software Development

• Managed 50 physical servers and 20 highly available virtual systems, including a 24/7 high I/O ERP system. • Directed IT support for 350 users in 11 locations, which consisted of over 550 network devices. • Managed a half Snow Leopard Macintosh network that ran Adobe Creative Suite CS4 and Office 2008, while connecting to Windows file, email, and terminal servers. • Assessed and migrated existing obsolete hardware to new hardware with VMware and Citrix hypervisors. • Documented known practices regarding the network, as well as network mapping, diagramming, monitoring, and alerts setup. • Worked closely with accounts payable to find solutions that save money on the technology front, saving an average of $10k a month with better SLAs and lock-in pricing. • Implemented internal disaster recovery site and managed and monitored nightly data replication between sites.

• Managed incoming Help Desk and Support Center calls for 23 high end retail stores across North America, South America and all in house corporate IS concerns. • Configured and installed KVM-Over-IP switches for 50 servers. • Performed daily monitoring of 50 servers to ensure hardware, application, and backup integrity. • Supervised new store openings network and point-of-sale terminals matters and rectified problems as they arose.

• Managed help desk issues and assisted employees while on the road. • Traveled with the national triathlon series to configure point-of-sale terminals to sell product at the races. • Managed entire IT department solely while superiors were absent with 100% success. • Ran inventory on all computers/network devices.

• Installed and configured matching Cisco VPN/Firewall Appliances in two offices, Beacon, NY and Caguas, Puerto Rico. • Assisted with office relocation by setting building wiring in place with gigabit switches and dealt with the ISP to secure a static IP address. • Created a solution for reports to be generated in Puerto Rico and printed in New York in real time. • Brought outdated computers up to current industry standards. • Managed domains and transitioned to more stable web servers and email hosts.

• Configured a local domain with 20 computers and two servers. • Wired entire building with CAT5e cable and configured wireless access points for connectivity. • Introduced an Exchange server to help with email consolidation.

• Responsible for 100 new copier installations a year with respect to network connectivity and print, scan and desktop fax capabilities. • Provide remote customer support to reduce/minimize costly on-site calls. • Configured real time alerts for network down emergencies to be sent to IT support.

• Private consulting for 10-15 small to medium-sized businesses.