Alex Sarkozi

• Managed 50 physical servers and 20 highly available virtual systems, including a 24/7 high I/O ERP system (Blue Cherry).
• Directed IT support for 350 users in 11 locations, which consisted of over 550 network devices.
• Managed a half Snow Leopard Macintosh network that ran Adobe Creative Suite CS4 and Office 2008, while connecting to Windows file, email, and terminal servers.
• Assessed and migrated existing obsolete hardware to new hardware with VMware and Citrix hypervisors.
• Documented known practices regarding the network, as well as network mapping, diagramming, monitoring, and alerts setup.
• Worked closely with accounts payable to find solutions that save money on the technology front, saving an average of $10k a month with better SLAs and lock-in pricing.
• Implemented internal disaster recovery site and managed and monitored nightly data replication between sites.

• Managed incoming Help Desk and Support Center calls for 23 high end retail stores across North America, South America and all in house corporate IS concerns.
• Configured and installed KVM-Over-IP switches for 50 servers.
• Performed daily monitoring of 50 servers to ensure hardware,
application, and backup integrity.
• Supervised new store openings network and point-of-sale terminals matters and rectified problems as they arose.

• Managed help desk issues and assisted employees while on the
road.
• Traveled with the national triathlon series to configure point-of-sale
terminals to sell product at the races.
• Managed entire IT department solely while superiors were absent
with 100% success.
• Ran inventory on all computers/network devices.

• Installed and configured matching Cisco VPN/Firewall Appliances in two offices, Beacon, NY and Caguas, Puerto Rico.
• Assisted with office relocation by setting building wiring in place
with gigabit switches and dealt with the ISP to secure a static IP
address.
• Created a solution for reports to be generated in Puerto Rico and
printed in New York in real time.
• Brought outdated computers up to current industry standards.
• Managed domains and transitioned to more stable web servers and email hosts.

• Configured a local domain with 20 computers and two servers.
• Wired entire building with CAT5e cable and configured wireless
access points for connectivity.
• Introduced an Exchange server to help with email consolidation.

• Responsible for 100 new copier installations a year with respect to network connectivity and print, scan and desktop fax capabilities.
• Provide remote customer support to reduce/minimize costly on-site calls.
• Configured real time alerts for network down emergencies to be
sent to IT support.